The app has been designed to simplify how you grocery shop.

Features include:

• A Meal Plan template so you can easily populate your weekly dinners
• Over 180 recipes with Shopping Lists and Product Recommendations, with a new recipe added each week 
• Space to save your favourite go-to meals and links to online recipes so you can easily create a meal plan 
• A comprehensive database with information researched by qualified professionals on over 300 additives and preservatives approved for use in Australia and New Zealand  
• An extensive catalogue of over 2,000 additive free products which you can filter by Coles, Woolworths or Aldi, with 10 new products added each week
• Click the Tick on any product to add it to your shopping list, which you can export with ease
• Space to add your shopping list items that aren’t in the App
• Over 300 weekly specials from Coles and Woolworths delivered to your device to help you save on your shop 
• Direct access to share your additive free finds with Supermarket Swap

Our team of qualified nutrition experts review the latest scientific evidence available for each additive and use this information to update the app regularly. Our aim is to inform you of any potential health concerns associated with each additive so that you can make informed decisions about what you and your family are consuming.

All additives in the app are catagories as safe, caution or avoid:

• Safe (green): Research suggests that this additive is safe for most people. There is no evidence of it being harmful to health.
• Caution (orange): Research suggests that there are some concerns about the effect of this additive on health, therefore caution is advised.
• Avoid (red): Research suggests that this additive could potentially be harmful to health, therefore it is best avoided.

The product catalogue is for Australian supermarkets; however, it also contains a database that includes information regarding every additive and preservative listed on the Food Standards Council Australia New Zealand. Our New Zealand followers can use the SEARCH function, to check any code when they are in the Supermarket. Plus, the Recipes and Meal Plan can be used by anyone, just keep in mind that the recipe product recommendations may not be available outside of Australia. 

Products in the SHOP section can be filtered by meal type or dietaries including Dairy Free, Gluten Free and Vegan. You can also search using key words including lunchbox, entertaining, spread, sauce, bars, frozen, cereal, quick dinner, baking and biscuits.

Recipes in the COOK section can be filtered by meal type or dietaries including Dairy Free, Gluten Free, Vegan and Vegetarian.

Please note the material in the app is for general information purposes and does not constitute specific, personal, medical or nutritional advice.

Supermarket Swap is free to download, but it requires a subscription to unlock all features. The free version includes access to 1 New Release each week, 1 Recipe of the Week, 3 Community Find products and access to SHARE, so you can send your additive free products in for review. You can also try all of the paid features for free for 7 days.

Yes, simply download the App via your App Store and you can try all of the paid features for FREE for 7 days! Just follow the steps on your device to get started. 

Please note that your Apple or Google account will be charged a membership fee if you do not cancel at least 24 hours prior to the free trial ending. 

The App has a 7 Day Free Trial, which is available on both Apple and Android. Our subscriptions are available on either an annual or monthly basis:

YEARLY | $8.25 per month
$99.99 a year billed annually

MONTHLY | $12.99 per month
Billed monthly and cancel anytime

At the expiry of the Subscription Term, the Subscription will automatically renew and continue to renew for a further Subscription Term. You can view your subscription details by following the below steps on your device:

Apple:

• Open the Settings app on your iPhone
• Tap your name
• Tap Subscriptions
• Tap the Supermarket Swap subscription
• Here you can find detailed information on your subscription as well as the renewal date

Android:

• Open the Google Play app on your Google device
• At the top right, tap the profile icon
• Tap Payments & Subscriptions > Subscriptions
• Select the Supermarket Swap subscription
• Here you will find detailed information on your subscription as well as the renewal date

For subscriptions that are purchased through the App, cancellations need to be made through your Apple Subscriptions for iPhone and through the Google Play store for Android. 

Apple:

• Open the Settings app on your iPhone
• Tap your name
• Tap Subscriptions
• Tap the Supermarket Swap subscription
• Tap Cancel Subscription

Android:

• Open the Google Play app on your Google device
• At the top right, tap the profile icon
• Tap Payments & Subscriptions > Subscriptions
• Select the Supermarket Swap subscription
• Tap Cancel subscription
• Follow the instructions

To avoid being charged, please ensure you cancel at least 24 hours before the end of the Subscription Term or the Renewed Subscription Term.

Once the Supermarket Swap App is purchased it will be deemed to have been used and you will not be entitled to a refund. You can cancel your subscription up to 24 hours prior to the end of the subscription term to ensure it does not renew. 

Please contact support@supermarketswap.com.au and we will be in touch to assist you.

To help us best provide you with support for the issue you’re experiencing we require information about your specific phone and Android software version. To find out this information please follow these steps:

1. Open your phone’s Settings app.
2. Near the bottom, tap “About phone”.
3. Please record and provide to Supermarket Swap, what is shown for “Model Name”.
4. Then tap “Software information”.
5. Also, please record and email the information to support@supermarketswap.com.au, what is shown for “Android version”.
6. This way we can specifically provide helpful information for your specific phone model.

Please also ensure your software is updated to the latest version.

1. Open the SS app. Proceed through the onboarding screens to the registration form.
2. Scroll down and click the “Already have an account?” link.
3. Enter your login details and click the “Sign In”.
4. If your account is unverified, it will take you back to the form where you can enter their confirmation code.
5. Enter the confirmation code, then you will return to the login screen where you can login to the app.

If you are ever experiencing any issues with your membership, we recommend first logging out and back in on your device to see if this helps. If not, please reach out to us at support@supermarketswap.com.au with the following information:

• A screenshot of your subscription on your device
• The device type you are using (Apple or Android)
• A brief summary of the issue you are facing

The team is always on hand and happy to assist! 

Currently, Membership Family Sharing is only for the Supermarket Swap App for those on Apple devices who are set up as a Family within their iTunes accounts.

This shared access will allow members of that same Family group to access the paid subscription across multiple devices. Data saved within the App, such as Meal Plans and Shopping Lists, will not transfer across devices. 

Should you have any questions, please do not hesitate to get in touch with us at support@supermarketswap.com.au.  

When you change device types, your membership should still work on the new device. However, we recommending cancelling your subscription on your old device and signing up again on your new device once your subscription has expired. (If you cancel, your subscription will still be valid until it expires). This will allow you to manage your subscription with ease on your new device. If you don’t do this, you may need to log in online to access and make changes to your Subscription on your previous device type. 

If we can assist with this at any point or if you think your membership isn’t working as it should, please just contact us at support@supermarketswap.com.au. 

While Supermarket Swap has predominately focused on additive and preservative free food products, stay tuned for an exciting announcement regarding this soon!